Report

Contact Centers Must Go Digital Or Die

Rework Your Contact Center Technology And Staffing Models To Align With Customer Channel Preferences
April 3rd, 2015
With Contributors:
and Arelai Ephraim

Summary

Consumer preference for customer service channels is changing across all ages and demographics. Adoption of digital customer service channels, with an emphasis on self-service channels such as web and mobile, is exploding as consumers expect relevant and

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