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For Infrastructure & Operations Professionals

Create A Customer Engagement Network To Accelerate Your Digital Business

Build A Customer-Centric Networking Infrastructure, Not A Technology-Focused Platform

February 20, 2019

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  • By Andre Kindness
  • with Christopher Voce,
  • Amanda Lipson,
  • Renee Taylor,
  • Diane Lynch

Why Read This Report

As infrastructure and operations (I&O) leaders move to support digital initiatives, they'll come to the difficult realization that their current network infrastructure can't adequately support their base business objectives. Why? Most networks today are designed with IT connectivity objectives in mind, not serving customers. This report helps I&O professionals rethink and redesign parts of their network infrastructure based on principles to create customer engagement. This is an update to a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

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Table of Contents

  • Your Network Must Support Your Business Strategy
  • Put The Customer At The Center Of Your Network
  • Recommendations

  • Use CEN To Redefine Your Networking Organization's Mindset
  • Supplemental Material
  • Related Research Documents

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