Save or Share this Report

For Application Development & Delivery Professionals

Customer Engagement Needs APIs, But REST Is Far From A Complete Integration Strategy

Forrester's Data Shows Strong Investment In REST, SOAP, And More

September 26, 2014

Primary author headshot


Why Read This Report

A cornerstone of any firm's BT agenda is flexible application integration. Application programming interfaces (APIs) — and specifically representational state transfer (REST) APIs — dominate much of today's industry discussion about application integration. Forrester often hears discussion about REST framed as though most, if not all, other ways of doing integration are passé and fit only for the dustbin of history. In sharp contrast to this hype, Forrester finds a different story told by respondents to our developer surveys. Application developers tell us that while use of REST is indeed important and growing quickly, their organizations continue to invest in a variety of other styles of integration and service-based messaging. This report draws on a wide base of data to demonstrate why application development and delivery (AD&D) pros should build broad-based integration strategies aimed at a variety of business scenarios and the need for sustainable business agility.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($499 USD).


Table of Contents

  • Customer Engagement Needs Broad Integration, Not Just REST APIs
  • Broadly, 12 Separate Integration Technologies Are On The Rise
  • REST Is Rising Rapidly, But Many Are Expanding Use Of SOAP . . . And More

  • Build Your API And Integration Strategies On Requirements, Not Hype
  • Related Research Documents

Recommended Research