Report

Customer Obsession Is An Employee Engagement Strategy, Too

Focus On Purpose, Mastery, And Autonomy To Drive Deeper Employee Engagement And Better Experience Delivery
February 9th, 2016
With Contributors:
Michael Gazala
William Willsea
and Kara Hartig

Summary

Want great customer experience (CX)? Well that's not possible without engaged employees. Delivering consistently superior customer experiences depends on employees across the organization playing their part, which only happens when they're engaged with th

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