Data Overview Report

Data Insight: The Move To Online-Only Statements

A Technographics® Data Deliverable

February 4th, 2013
Gina Fleming, null
Gina Fleming
With contributors:
Reineke Reitsma , Anjali Lai , Grey Held

Summary

Eager to reduce the costs of mailing paper statements, financial firms promote electronic delivery (eDelivery) to their customers. Their efforts are paying off: In 2012, 43% of US online adults with checking accounts, 39% of those with brokerage accounts, and 34% of those with credit cards no longer received paper statements. Not surprisingly, 18- to 34-year-olds are the consumers most likely to only receive statements online. But the percentage of online consumers ages 35 or older that are moving away from paper statements is growing by about 5% per year.

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