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For Customer Experience Professionals

Design For Work: Boost Productivity And Satisfaction By Transforming Enterprise UX

October 7, 2020

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Why Read This Report

From CEOs to entry-level employees, people rely on digital tools at work — tools that are mostly inadequate or even terrible in terms of user experience (UX). Some of these business users feel frustrated, while others are so accustomed to bad UX that they rarely notice. But whether or not users realize it, these enterprise UX problems cause their companies to waste time, undermine vital transformations, underserve customers, and risk dangerous mistakes. This report identifies the root causes of this blight and explains how design and UX leaders can drive change to overcome it.

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Table of Contents

  • Business Relies On Employees Using Digital Tools More And More
  • Good UX In These Enterprise Tools Is Good For Business
  • But Most Enterprise UX Is Terrible
  • Transform Enterprise UX
  • Recommendations

  • Start By Asking Questions And Identifying Resources
  • Supplemental Material
  • Related Research Documents

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