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For Security & Risk Professionals

Develop Actionable Business-Centric Identity And Access Management Metrics

Performance Management: The Identity And Access Management Playbook

July 27, 2018


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This is the Performance Management report in The Identity And Access Management Playbook For 2019.

Why Read This Report

Year in and year out, many security and risk (S&R) professionals struggle to sustain identity and access management (IAM) as a top business technology priority. S&R pros who succeed at nurturing their internal and external IAM programs consistently track and communicate metrics that demonstrate not only quantifiable savings but also business benefits. In this report, we use the Balanced Scorecard approach to detail the most relevant IAM metrics for security, compliance, administration efficiency, and business agility. This is an update of a previously published report; Forrester updates it regularly for data accuracy and relevance.

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Table of Contents

  • Use A Balanced Scorecard To Demonstrate IAM's Value
  • Best Practices For An Effective Balanced IAM Metrics Scorecard
  • Track Six Categories In Your Balanced IAM Metrics Scorecard
  • Vendors Will Enhance IAM Dashboards To Automate Metrics Collection
  • Supplemental Material
  • Related Research Documents

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