Skip to main content

Save or Share this Report

For Security & Risk Professionals

Develop Actionable Business-Centric Identity And Access Management Metrics

Performance Management: The Identity And Access Management Playbook

May 19, 2020


Playbook icon

This is the Performance Management report in The Identity And Access Management Playbook For 2021.

Why Read This Report

Many security and risk (S&R) professionals continue to struggle to sustain identity and access management (IAM) as a top business technology priority. S&R pros who succeed at nurturing their internal and external IAM programs consistently track and communicate metrics that demonstrate not only quantifiable savings but also business benefits. In this report, we use the Balanced Scorecard approach to detail the most relevant IAM metrics for security, compliance, administration efficiency, and business agility. This is an update of a previously published report; Forrester updates it regularly for data accuracy and relevance.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($745 USD).


Table of Contents

  • Use A Balanced Scorecard To Demonstrate IAM's Value
  • Best Practices For An Effective Balanced IAM Metrics Scorecard
  • Track Five Categories In Your Balanced IAM Metrics Scorecard
  • IAM Vendors Are Enhancing Dashboards To Automate Metrics Update
  • Supplemental Material
  • Related Research Documents

Recommended Research