Develop Mobile Operations And Security Balanced Scorecards

May 11th, 2012

Stephanie Balaouras VP, Group Director

Tyler Shields

With contributors:

Laura Koetzle , Peter Burris , Christopher McClean , Jennie Duong

Summary

This report outlines the performance management of Forrester's solution for infrastructure and operations (I&O) executives working on mobile security and operations. This report is designed to help you develop mobile operations and security balanced scorecards. "Metricifcation" is the process of identifying and implementing a comprehensive, relevant set of mobility-related metrics to address the needs and requirements of IT executives and line-of-business decision-makers. Mobile metrics are typically implemented in fragmented silos; however, Forrester believes that mobile solution momentum requires infrastructure, operations, and security executives to take a strategic and systematic approach to identifying and capturing mobility metrics that address the impact on technical and strategic business requirements. A proactive approach to measuring mobile capabilities enables infrastructure, ops, and security execs to be strategic, efficient, and forward-looking.

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