Advanced Search

Save or Share this Report

For Infrastructure & Operations Professionals

Develop Your Service Management And Automation Staffing Strategy

March 29, 2012

Primary author headshot

Authors

Why Read This Report

This report outlines the stakeholder needs of Forrester's solution for infrastructure and operations (I&O) executives working on a service management and automation strategy. We designed this report to help you plan for stakeholder needs: The evolution of technology, costs, and business services means that IT roles and skills are constantly changing — particularly for I&O professionals. In most cases, new roles and skills are acquired reactively by either hiring or training employees when the need arises. But this takes time, and the latency between requirement and fulfillment puts many projects and the longevity of your I&O organization in jeopardy, especially when the desired skills are much in demand and relatively scarce. The answer to this issue is to create a strategic staffing plan for service management and automation (SMA) that complements the SMA strategic plan and aligns to enterprise and IT strategic objectives. This report provides a framework to anticipate skill requirements and eliminate the delay to bring new talent to deliver your SMA strategy. We look at why most staffing plans fail, methods to create a successful plan, how to collaborate with human resources to prime the talent and skill pipeline, and what key stakeholders to engage.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($499 USD).

Purchase

Table of Contents

  • The Importance Of Strategic Staffing Plans
  • Building Your Strategic Staffing Plan For SMA
  • Attracting Talents And Skills
  • RECOMMENDATIONS

  • Get Started By Managing Your Strategic Staffing Plan Stakeholders
  • Related Research Documents

Recommended Research