Report

Digital CX Trends, 2019

Digital CX And Human-Centered Experience Design Align — At Last
April 22nd, 2019
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With Contributors:
Fatemeh Khatibloo
Amelia Nickels
Amanda Chen
and Shayna Neuburg

Summary

Digital CX is changing: As it encompasses more capabilities like voice, connected devices, and notifications, customer experience (CX) pros and their companies can no longer take a touchpoint-by-touchpoint, feature-focused approach. Instead, they are comp

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