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For CIOs

Does Your IT Department Support The Needs Of The Mobile Workforce?

An IT Support Report Card On Employee Mobile, Social, And Collaboration Tools

August 17, 2011

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  • By TJ Keitt
  • with Matthew Brown,
  • Heather Martyn

Why Read This Report

In 2016, Forrester projects that 63 million US information workers will telecommute at least part-time. Our recent survey of 4,985 US information workers indicates we're well on our way to hitting that mark. To cope with a more mobile and remote workforce, many organizations have bolstered deployments of laptop computers, smartphones, and collaboration software. But are these the technologies workers need to stay connected and productive? And are IT departments doing a good job delivering these tools? Forrester asked US information workers how important it was that IT provide these technologies and how well they believed IT delivered. The results will help content and collaboration professionals assemble and deliver tool sets that help their employees work anytime, anywhere.

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Table of Contents

  • Three Technologies Provide The Foundation For Mobile Work

  • Work With Employees To Develop Inclusive Tech-Provisioning Plans
  • Supplemental Material
  • Related Research Documents

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