Best Practice Report

Don’t Let Government Derail Your Customer Experience Innovation

Six Ways That CX Pros Can Drive The Conversation On Government Relations And Customer Experience

October 2nd, 2018
Rick Parrish, Vice President, Research Director
Rick Parrish Vice President, Research Director
Enza Iannopollo, Principal Analyst
Enza Iannopollo Principal Analyst
TJ Keitt, null
TJ Keitt
With contributors:
Heidi Shey , Harley Manning , Fatemeh Khatibloo , Renee Murphy , Ben Salamin , Shayna Neuburg

Summary

In the race to create great customer experience (CX), companies are pushing the envelope on data collection, employment practices, product classifications, and more. Many of these innovations challenge existing laws and can lead to fines, arrests, and prosecutions. This report provides a framework that CX pros can use to guide their companies’ approaches to CX innovation in a world of complex regulations and fierce competition.

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