Save or Share this Report

For CIOs

Driving Business Transformation At Medco: An Interview With Kenneth Klepper, President And COO

March 14, 2011

Primary author headshot


Why Read This Report

Over the past seven years, transformational changes have swept through Medco — propelled by the visionary duo of David B. Snow, Jr., Medco chairman and CEO, and Kenneth Klepper, Medco president and COO. The result? Medco, a leading pharmacy benefits manager serving more than 65 million people, has moved from a siloed, functional organization back in 2003 to a customer-centric and process-driven company. This transformation allowed the company to weave cross-functional business processes, business innovation and agility, and BPM centers of excellence into the very fabric of the organization. Along the way, Medco has elevated the IT organization's flexibility and productivity by shifting its focus from IT to BT. In this interview, Mr. Klepper shares his thoughts on business transformation with Forrester.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($499 USD).


Table of Contents

  • Business Process Transformation Enables Flexibility And Efficiency
  • Related Research Documents