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For CIOs

Effective Business Change Management Requires More Than A Wait-And-See Attitude

April 29, 2011


  • By Claire Schooley,
  • Connie Moore
  • with Clay Richardson,
  • Derek Miers,
  • Andrew Magarie

Why Read This Report

Business change management is a top corporate challenge. Changing people's beliefs and behaviors is demanding and difficult work; succeeding in the face of resistance, decreased productivity, anxiety, and confusion requires a carefully crafted and executed plan. Keys to such a plan include identifying the affected stakeholders, choosing a change management methodology, communicating throughout the project, continuously measuring progress, recognizing and rewarding results, and reinforcing change so it becomes embedded in the company culture. One organization, Constellation Brands, took on change management, struggled with the process, overcame the challenges, and is implementing change management as an ongoing organizational development process.

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Table of Contents

  • Change Management Tops The List Of Problems BPM Practitioners Face
  • People, Methodologies, And Organizations Guide Change Management
  • Take Steps To Handle Change And Make The Business Process Initiative Succeed
  • Case Study: Constellation Brands Embarks On A Major Strategic Initiative

  • There's No Silver Bullet For Change Management
  • Supplemental Material
  • Related Research Documents