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For Customer Experience Professionals

Eight Challenging Trends For Customer-Centric Government In 2017

December 13, 2016

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Why Read This Report

The nascent Trump administration has said virtually nothing about customer-centric government. However, the actions that President-elect Trump has promised in other policy areas will impact the customer centricity of US federal agencies — in some cases reversing efforts by the Obama administration. In this report, we extrapolate from Trump's promises and transition activities to identify major trends for customer-centric government in 2017.

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