Trends Report

Eight Challenging Trends For Customer-Centric Government In 2017

December 13th, 2016
Rick Parrish, Vice President, Research Director
Rick Parrish Vice President, Research Director
With contributors:
Harley Manning , TJ Keitt , Anjali Lai , Nigel Fenwick , John Kindervag , William Willsea , Rachel Birrell

Summary

The nascent Trump administration has said virtually nothing about customer-centric government. However, the actions that President-elect Trump has promised in other policy areas will impact the customer centricity of US federal agencies — in some cases reversing efforts by the Obama administration. In this report, we extrapolate from Trump's promises and transition activities to identify major trends for customer-centric government in 2017.

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