Skip to main content

Save or Share this Report

For CIOs

Eight Ways CIOs Use Capability Maps To Embed Business In The Management Of IT

July 20, 2011

Primary author headshot

Authors

Why Read This Report

Business capabilities define what your organization does to execute its mission or support its position in the marketplace. These capabilities, such as "customer management," "product development," and "employee management" are the key building blocks of the organization. The capability map — which identifies all capabilities and their relationships — provides the overarching framework the CIO can use to align IT with the business, rationalize the application portfolio, and communicate IT's value to the users and consumers of IT's services. CIOs must shift from an inward-looking perspective, where the technology infrastructure is a collection of platforms, to an outward-looking one, where the business and its structure frame all discussion and decisions — and thus elevate the CIO role from technologist to business partner.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($745 USD).

Purchase