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For Infrastructure & Operations Professionals

Eliminate DevOps Myths With Situational-Awareness-Based Performance Management

October 10, 2014

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  • By John Rakowski
  • with Eveline Oehrlich,
  • Michelle Mai

Why Read This Report

The importance of business technology (BT) has led to the rise of DevOps (development + operations), which is supported by modern service delivery — delivering business services at a heightened speed while maintaining quality to ensure great customer experience. This need for speed means that infrastructure and operations (I&O) professionals must not only ensure the availability and performance of business services, but provide real-time information to consumers as well. We call this a situational awareness approach to performance management, which must become a strategic priority in your firm's BT agenda. This report outlines the performance management best practices for I&O executives working on a modern service delivery strategy. The report helps you understand the key facets of modern service delivery, explains how situational awareness can help increase business value and reduce waste, and introduces a self-assessment to ensure that your situational awareness methods are tuned to the needs of modern service delivery.

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Table of Contents

  • Performance Management Makes DevOps Real
  • Adopt Lean Principles To Guide Your Situational Awareness Approach
  • recommendations

  • Ensure That Situational Awareness Is A Top BT Agenda Priority
  • Supplemental Material