The processes and technologies that infrastructure and operations (I&O) teams use today to manage employee devices and apps are undergoing an evolution. The old highly manual, PC-centric process is giving way to a new approach, known as modern management, to help automate traditional PC management and refocus I&O teams on what matters most: creating productive technology experiences for employees. This report introduces modern management and offers practical step-by-step guidance on how to embrace it to improve employee experience (EX) at your organization.