Skip to main content

Save or Share this Report

For Customer Experience Professionals

Employee Experience Efforts In Asia Pacific Are Well-Intentioned But Misguided

AP Firms Are Turning Their Attention To EX To Fight Rising Challenges, But Need To Do More

December 9, 2019

Primary author headshot


Why Read This Report

The employee experience (EX) is hot in Asia Pacific (AP). Conferences on the theme sell out; EX-related job titles are increasingly visible in the market; vendors across the region have been rebranding their offerings around EX; and tech startups in the sector are proliferating. Despite the buzz, AP firms struggle to move the needle on EX. This report highlights the challenges these firms face in improving their EX and recommends ways that customer experience (CX) professionals can help overcome them.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($745 USD).


Table of Contents

  • The Employee Experience Is Coming To The Fore In Asia Pacific
  • Despite Good Intentions, Firms Fall Behind In Many Key Areas
  • Recommendations

  • Include Technology And Employees' Daily Journeys In The EX Scope
  • Supplemental Material
  • Related Research Documents

Recommended Research