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For Customer Experience Professionals

Employee Experience Efforts In Asia Pacific Are Well-Intentioned But Misguided

AP Firms Are Turning Their Attention To EX To Fight Rising Challenges, But Need To Do More

December 9, 2019

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Why Read This Report

The employee experience (EX) is hot in Asia Pacific (AP). Conferences on the theme sell out; EX-related job titles are increasingly visible in the market; vendors across the region have been rebranding their offerings around EX; and tech startups in the sector are proliferating. Despite the buzz, AP firms struggle to move the needle on EX. This report highlights the challenges these firms face in improving their EX and recommends ways that customer experience (CX) professionals can help overcome them.

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Table of Contents

  • The Employee Experience Is Coming To The Fore In Asia Pacific
  • Despite Good Intentions, Firms Fall Behind In Many Key Areas
  • Recommendations

  • Include Technology And Employees' Daily Journeys In The EX Scope
  • Supplemental Material
  • Related Research Documents

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