Save or Share this Report

For Infrastructure & Operations Professionals

Empower I&O Staff With Automation

An Empowered Report: Use Automation To Convert The Geek Culture Of I&O To One That Can Solve Business And Customer Challenges

October 22, 2010

Primary author headshot


Why Read This Report

The explosive growth in mobile, video, cloud, and social technologies is creating a new movement that empowers individuals to solve customer challenges. Individuals who leverage these new powers are reshaping business, but their efforts are often hampered by manual and complex IT processes. Automation changes that. It presents an opportunity to empower infrastructure and operations (I&O) staff in a way that is proving to transform this IT entity from the stereotypical wasteful and sloppy band of geeks into a catalyst for business service. To make sure you empower your I&O staff with automation, you need to build a well-rounded automation portfolio and a business case that focuses on decreased skills costs, increased reliability, and enabling end user self-service. Next, you'll need to recruit automation champions from among the ranks of your most technical subject matter experts and avoid the common pitfalls of automating unrefined processes, starting with too large a project, and not implementing control points.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($499 USD).


Recommended Research