Track Digital Banking Success With Customer-Centric Metrics

February 15th, 2018
With Contributors:
Benjamin Ensor
Seles Sebastin
and Bill Nagel


Digital banking success demands new metrics. Typical key performance indicators (KPIs) for digital banking are often product-centric or channel-specific, rather than customer-focused. Digital banking strategy leaders must put in place new metrics that mea

Want to read the full report?

This research is not available for purchase at this time.

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.