Report

Track Digital Banking Success With Customer-Centric Metrics

February 15th, 2018
With Contributors:
Benjamin Ensor
Seles Sebastin
and Bill Nagel

Summary

Digital banking success demands new metrics. Typical key performance indicators (KPIs) for digital banking are often product-centric or channel-specific, rather than customer-focused. Digital banking strategy leaders must put in place new metrics that mea

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