Trends Report

Evaluating Key IT Roles

The Ability To Deliver Ongoing Services Is Critical For IT Staff

April 2nd, 2010
Marc Cecere, null
Marc Cecere
With contributors:
Sharyn Leaver , Varun Sedov

Summary

How do CIOs evaluate the roles that enable change in the organization? To answer this question, Forrester asked 128 IT decision-makers how they assessed 13 key roles in IT. We found that delivering ongoing services, executing projects, and managing customers were the most important assessment criteria for the broadest range of roles. In contrast, encouraging innovation was ranked as the most important assessment criteria in three of the roles that help define the strategy for the organization. Finally, managing vendors was rated important in only two of the roles surveyed.

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