Trends Report

Executive Q&A: Website User Experience Reviews

January 13th, 2010
Adele Sage, null
Adele Sage
With contributors:
Ron Rogowski , Bruce Temkin , Rachel Zinser


Forrester's Website User Experience Review uncovers flaws that prevent users from accomplishing key goals on Websites. This document provides answers to some of the common questions we've been asked during more than 1,300 Website User Experience Reviews. To get the most out of the Website User Experience Review, site owners should identify user goals that drive business metrics, review their sites using the tools available on Forrester's Website, and fix usability problems identified in the review.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.