Trends Report

Five Lessons From The Forrester Wave™: UCaaS Providers, Q3 2019

Unified-Communications-As-A-Service Is About The Entire Solution And Not Just A Cloud-Based Service

January 24th, 2020
Art Schoeller, null
Art Schoeller
With contributors:
Daniel Hong , Hailey Colin , Madison Bakalar

Summary

Earlier this year, Forrester evaluated nine unified-communications-as-a-service (UCaaS) vendors and identified five key lessons learned that application development and delivery (AD&D) professionals need to consider when assessing this service. These lessons are not specific to any one vendor.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.