Best Practice Report

Five Steps To Transform An IT Organization

Tips And Techniques From Top Consulting Firms And IT Shops

August 21st, 2009
Marc Cecere, null
Marc Cecere
With contributors:
Tom Pohlmann , Tim DeGennaro

Summary

Transforming an IT organization typically requires dramatic changes to processes, structure, governance, and culture. To determine how best to do this, Forrester reviewed the results of several transformation projects and the methodologies of a number of major consulting firms. Based on this analysis, we have identified five steps required to successfully transform an IT organization: 1) Create your business case; 2) develop your vision; 3) assess the current organization; 4) develop an organizational design; and 5) implement the new organization. This high-level framework starts with making the case for change and ends with moving people into the new organization. For each step, we describe the actions, best practices, and common mistakes.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.