Unified communications and collaboration (UC&C) solutions have been evolving from science experiments to useful business tools for a decade. Communications-enabled collaboration experiences allow employees to resolve issues, innovate around new ideas, and collaborate effectively to drive their success and serve their customers. When will there be significant deployment, adoption, and utilization of UC&C leading to improved business results and customer satisfaction? The answer lies in the speed at which infrastructure and operations (I&O) professionals and their solutions vendors meet user needs and deliver engaging, business-process-connected, and communications-enabled collaboration experiences.