Trends Report

Five Trends To Help You Enable Collaboration In Context

Generating ROI By Delivering Value To Users And Customers

May 21st, 2014
Art Schoeller, null
Art Schoeller
With contributors:
Henry Dewing , Christopher Voce , Michael Caputo

Summary

Unified communications and collaboration (UC&C) solutions have been evolving from science experiments to useful business tools for a decade. Communications-enabled collaboration experiences allow employees to resolve issues, innovate around new ideas, and collaborate effectively to drive their success and serve their customers. When will there be significant deployment, adoption, and utilization of UC&C leading to improved business results and customer satisfaction? The answer lies in the speed at which infrastructure and operations (I&O) professionals and their solutions vendors meet user needs and deliver engaging, business-process-connected, and communications-enabled collaboration experiences.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.