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For Infrastructure & Operations Professionals

Follow Four Steps To Broaden The Scope Of Your Telecom Expense Management Solutions

I&O Execs Can Move From Tactical To Strategic TEM Deployments To Increase Efficiency And Avoid Costs

April 18, 2011

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  • By Onica King
  • with Robert Whiteley III,
  • Eric Chi

Why Read This Report

It's time for I&O execs to explore telecom expense management (TEM). At its onset, TEM offered a very tactical value proposition. It was all about auditing the organization's wire-line invoices to ensure correct billing and payments. But as the TEM market matures and vendor capabilities expand, I&O can now use TEM to strategically and proactively manage voice, data, and wireless services. This document highlights the evolution of the TEM market and provides a four-step process for I&O executives to ratchet up their TEM maturity. When positioned as part of a comprehensive network and telecom framework, TEM solutions can create visibility into all telecom services and provide centralized management of an organization's entire telecom environment to eliminate unnecessary expenses, unused capacity, and inefficient management, ensuring business requirements are met at optimal costs on an ongoing basis.

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