Trends Report

For Service Providers, The Pivot To Co-Innovation Partnership Hinges On A Better Business Model

It's Time For Service Providers To Invest Differently, Monetize Differently, And Operate Differently To Fulfill Their Partnership Potential

November 9th, 2020
Ted Schadler, VP, Principal Analyst
Ted Schadler VP, Principal Analyst
With contributors:
Pascal Matzke , Frederic Giron , Liz Herbert , Allen Bonde , Duncan Jones , Alessia Stewart , Peter Harrison

Summary

Today's transformations are vast and continuous and carry the uncertainty of the unknown. Old service provider models are ill-suited to the task. CIOs and digital leaders need a better partner that brings more to the table. Providers are trying with assets and outcomes-based pricing, but it's not clear they can explain what they're doing. We see it as a new service paradigm that we call co-innovation partnership. In this more value-aligned approach, providers are overhauling their business models to create, drive, and participate in the value creation that stems from platforms and ecosystems.

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