Forrester Infographic: Conversational AI Raised Efficacy But Not CX During The Pandemic In Asia

January 20th, 2021
With Contributors:
Merlina McGovern
Sukriti Dangi
and Bill Nagel


Most organizations see value in service automation, especially when managing a crisis. Many have also made significant investments in service automation as a way to improve efficiency and customer experience (CX). Forrester surveyed more than 40 businesse

Want to read the full report?

This report is available for individual purchase ($1495).

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.