Report

Forrester Infographic: Customer Service Chatbots Fail Consumers Today

January 30th, 2019
With
Katie Hampton
and Shayna Neuburg

Summary

Brands increasingly rely on chatbots for customer service as a way to deflect inbound calls and reduce costs, but Forrester Analytics data shows that consumers aren't thrilled. Consumers are reluctant to trust a chatbot to resolve their service issues, an

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