Decision Tool

Forrester's Best Practices Framework For BT Leadership Maturity Workbook

February 1st, 2010
Bobby Cameron, Vice President, Principal Analyst
Bobby Cameron Vice President, Principal Analyst
Tim DeGennaro, null
Tim DeGennaro

Summary

This assessment workbook is intended be used in conjunction with "Forrester's Best Practices Framework For BT Leadership Maturity." IT leaders can rate their organizations on a one to five maturity scale across more than 100 best-practice capabilities of leading BT organizations and weight each capability's importance to the firm's overall success. After completing this workbook, IT leaders will have a better idea of where they have the best opportunities to mature their practices.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.