Forrester's Best Practices Framework For Outsourcing Deal Assessment
Manage And Improve Outsourcing Deal Health With An Outsourcing Deal X-Ray
January 28, 2008
Why Read This Report
With at least US$120 billion per year spent on outsourcing — and much more than that at risk when deals go south — ensuring that outsourcing works is the No. 1 responsibility of sourcing and vendor management professionals. But many clients are clearly unhappy with their outsourcing relationships. Forrester's data shows that procurement and IT decision-makers are generally satisfied with outsourcing delivery performance, but governance deficiencies are primary drivers of deal trouble. This frustration is exacerbated by a lack of support to help diagnose the problems and improve the interaction. Based on work done with multiple outsourcing clients and providers, Forrester's "Outsourcing Deal X-Ray" consists of empirically based data to help diagnose — and then improve — services deals. It employs a transparent and rigorous methodology to evaluate and deliver detailed analyses of the deal interaction and relationship. To help understand how an organization stacks up against ideal practices, outsourcing clients can use the Outsourcing Deal X-Ray self-assessment framework to improve existing deals or help plan for the future.
Already a Client?
Log in to read this document.
Become a Forrester Client
Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.
This report is available for individual purchase ($499 USD).Purchase
Table of Contents
- Despite Savings, Clients Express Dissatisfaction With Deal Relationships
- To Assess Deal Health Go Beyond A Price Benchmark
- Use The Outsourcing Deal X-Ray To Improve Outsourcing Business Value
- Supplemental Material
- Related Research Documents
Centralizing Your Strategy For Telecom Sourcing Simplifies Contracting And Vendor Management
March 23, 2010 | Brownlee Thomas, Ph.D.
The Forrester Wave™: Customer Data Breach Notification And Response Services, Q3 2015
September 15, 2015 | Heidi Shey
The Forrester Wave™: Managed Global MPLS Services, Q1 2013
March 27, 2013 | Brownlee Thomas, Ph.D.