Forrester's Business Performance Readiness Self-Assessment

April 2nd, 2008

Paul Hamerman

Summary

Forrester¿s business performance readiness framework distills findings from our discussions with over a dozen vendor companies and over 70 business process and applications professionals to create a framework which will help businesses understand and overcome the challenges of building a successful business performance environment and system. Business performance readiness must span four fundamental elements: strategy and leadership, people and organizational alignment, business process capability, and information technology.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.