Decision Tool

Forrester's Customer Service Innovation Capabilities Self-Assessment

January 9th, 2009
NP
Natalie Petouhoff, Ph.D.

Summary

This is the self assessment workbook that accompanies the document "Forrester's Customer Service Innovation Framework and Self-Assessment".

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.