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For CIOs

Forrester's EX Index: A Deeper Look At The Data

A Deeper Analysis Of The EX Index Reveals The Impact Of Technology And The Factors Causing Employee Burnout

March 4, 2020


Why Read This Report

More than ever, technology plays a significant role in employee experience (EX) by both fostering and inhibiting engagement. But conventional engagement surveys don't capture it, leaving CIOs in the dark about where to focus their limited resources to improve EX. CIOs and technology leaders should read this report to better understand the scope of Forrester's EX Index and how it can help transform their organization.

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Table of Contents

  • To Understand Employee Experience, You Need A Clear Lens
  • CIOs Must Pay Attention: Technology Plays A Significant Role
  • Employee Burnout Becomes An Important Factor To Observe
  • What It Means

  • Engagement Is Decisive For Advocacy And Retention
  • Supplemental Material
  • Related Research Documents

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