Trends Report

From People To Products: Services Firms Offer More Software Than You Think

Business Process Accelerators Help Digitize Business Operations

August 20th, 2020
Nigel Fenwick, null
Nigel Fenwick
With contributors:
Liz Herbert , Amanda LeClair , Allen Bonde , Duncan Jones , Emma Huff , Alessia Stewart , Madison Bakalar


Technology services firms build many variations of digital solutions for clients. Some vendors retain the intellectual property (IP) associated with these solutions, making it available to a broader market as a digital product. Vendors deliver these new products either embedded into a broad services contract or as standalone software solutions. Yet, beyond firms with high-profile product divisions, many of these nascent products remain unseen. This report shows CIOs the top technology services firms’ products, which are designed to accelerate a range of business processes — from manufacturing to marketing firms.

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