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For Application Development & Delivery Professionals

GDPR-Like Regulations Are Going Global — Is Your Customer Service Organization Ready?

How Customer Data Moves Through Your Contact Center Will Determine Your Compliance Path

June 25, 2019

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Why Read This Report

Just over a year after the EU General Data Protection Regulation (GDPR) took effect, we're starting to see the consequences for firms that don't meet compliance standards — and this is only the beginning. Data privacy regulations in the US are gaining momentum, particularly as we look to the 2020 implementation of the California Consumer Privacy Act (CCPA). Contact centers, which headlines often ignore, are on the frontlines when it comes to consumer backlash after a data breach. Customer service leaders must act quickly to shore up their data compliance and put consumer privacy at the front of their customer experience strategy.

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Table of Contents

  • GDPR Violations In Customer Service Will Cost You Millions
  • Focus On These Three Areas First For GDPR Compliance
  • Recommendations

  • The Path To Compliance Is Long But Paved With Business Benefits
  • Supplemental Material
  • Related Research Documents

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