Report

Gauge Your CX Management Maturity

The Assessment Report In The CX Transformation Playbook
March 1st, 2021
With Contributors:
Ben Salamin
and Shayna Neuburg

Summary

Customer experience (CX) transformations require a methodical approach that ensures thousands of people can work together to consistently produce the right experiences across scores of channels. But most organizations manage CX haphazardly — which dooms t

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