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Demanding customers and disruptors continue to threaten banks' revenues and margins. AD&D teams at banks need to leverage off-the-shelf banking software to support customer retention and drive revenue growth. This report shows AD&D teams the functional centers of gravity in this market and how financial services firms intend to deliver great customer experiences with off-the-shelf solutions. It also reveals which vendors have been successful globally and regionally and are a good choice for transformation projects.
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