Trends Report

Global Overview: Online Retail Financial Services

How Consumers Worldwide Use The Internet To Manage Their Finances

April 16th, 2010
Olesia Klevchuk, null
Olesia Klevchuk
With contributors:
Erica Sorensen , Reineke Reitsma

Summary

The Internet plays an important role in financial services. Consumers around the world today can research and apply for financial products online as well as manage their personal finances using the Internet. As with other online activities, Asian markets like Japan and South Korea lead in their use of the Internet to research and buy financial products. However, when it comes to online banking, it is the Northern European countries like Sweden and the Netherlands where this is a mainstream activity.

Want to read the full report?

Contact us to become a client

This report is not available for purchase at this time.

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.