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For Customer Experience Professionals

Harness The Power Of Emergent Behavior To Design Great Employee Experiences

March 20, 2017

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Why Read This Report

Disengaged employees cost US firms hundreds of billions of dollars in lost productivity. That's just one reason why CX professionals should use their design and observation skills to enhance the employee experience as well as the customer experience. This report details how CX pros can improve current employee experience with design practices as well as harness emergent behavior to create differentiating employee experiences of the future.

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Table of Contents

  • Bad Employee Experience Is Bad For Business
  • CX Pros Must Guide The Creation Of Better Employee Experiences
  • Improve Employee Focus And Productivity With Design Practices
  • Harness Emergent Behaviors To Create Future Employee Experiences
  • Recommendations

  • Tips For Designing The Ideal Employee Experience
  • Supplemental Material
  • Related Research Documents

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