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For Infrastructure & Operations Professionals

Haste Does Not Make Waste If You Improve Your Service Delivery

April 20, 2016

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  • By Amy DeMartine
  • with Eveline Oehrlich,
  • Michelle Mai,
  • Diane Lynch

Why Read This Report

The effects of digital disruption are rippling through businesses and industries across the world. Digital cravings are causing customers to change their loyalty in an instant as they continually look for better software product and service solutions to meet their ever-changing needs. To win, serve, and retain customers in this digital world, infrastructure and operations (I&O) professionals must adopt a continuous deployment life cycle that can deliver features at the pace customers demand and that is adaptable enough to continuously meet market drivers. This report describes how to hone the continuous deployment life cycle to increase agility and delivery of software products and services. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We are now updating it to reflect our latest thinking on continuous deployment and to update the use cases.

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Table of Contents

  • The Race Is On: Will Your Processes Be Your Hurdles?
  • Get To Work On Your Life-Cycle Processes With Value Stream Mapping
  • Where The Rubber Meets The Road: Real-World VSM Examples
  • Recommendations

  • Start Early; Repeat Often
  • Supplemental Material
  • Related Research Documents

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