Report

High-Impact Research: The Ingredients For An Effective UX And Design Research Practice

July 17th, 2019
With Contributors:
Amelia Nickels
and Diane Lynch

Summary

This report explains how to overcome the hurdles of a research program to necessary to differentiate your firm’s CX from CX of competitors.

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Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.