Skip to main content

Save or Share this Report

For eBusiness & Channel Strategy Professionals

How Italian Consumers Use The Net To Research And Buy Financial Products

Few Italians Have Embraced The Net To Research And Buy Financial Products

February 24, 2010


  • By Alexander Hesse
  • with Benjamin Ensor,
  • Andrea Carini,
  • Courtney Tincher

Why Read This Report

The Internet's role as a distribution channel for financial products is small and growing slowly in Italy. In Q2 2008, only 10% of Italian adults researched and 3% bought a financial product online. These numbers have grown to 11% and 4% in Q2 2009, respectively. Italian Net users are most likely to research car insurance online, although only 11% do so. Simple and familiar products are best suited for online distribution. Italian online researchers and buyers tend to be educated men with high incomes who are self-directed, confident, and experienced Net users. To encourage researching and buying on their Web sites, Italian eBusiness executives should promote the Internet more extensively, design sites with customers' goals in mind, and offer interactive help.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($745 USD).


Tools And Templates

Models and Calculators

calculator icon
  • The Number Of Online Researchers And Buyers Declined In 2009
  • Sociodemographics, Attitudes, And Online Experience Drive Use Of The Internet
  • Car Insurance Is The Most Popular Product For Online Research
  • Car Insurance Is Most Popular For Online Buying

Table of Contents

  • The Web's Role As A Distribution Channel For Financial Products Is Limited
  • Attitudes And Experience Drive Use Of The Internet

  • Limit The Barriers To Using The Web As A Research And Purchase Channel
  • Supplemental Material
  • Related Research Documents