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For Customer Experience Professionals

How To Build A Customer Success Program

The Five Things You Need To Effectively Deliver Customer Success

May 16, 2018

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Why Read This Report

Many business-to-business (B2B) leaders believe customer success management (CSM) will help them manage the customer experience (CX). But how do you build a CSM organization to do this? This report tells CX professionals the five factors they need to have in an effective CSM function.

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Table of Contents

  • Five Factors Determine Your CSM Organization's Effectiveness
  • Recommendations

  • When Building A CSM Group, Start Small
  • Supplemental Material
  • Related Research Documents

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