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How To Build A Modern Agent Desktop And Transform Customer Service Experiences

The Five Critical Elements For The Agent Desktop Of The Future

January 28, 2019

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Why Read This Report

Happier customer service agents mean happier customers and shareholders. Positive agent experiences also lead to better job performance, productivity, and retention — one of the costlier factors in managing customer service operations. Yet, as the nature of customer service work changes, agents must solve more complex issues. This report highlights the five key functions that the modern agent desktop will contain to enable customer service leaders and agents to deliver exceptional service.

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Table of Contents

  • Superagents Emerge As Customer Service Work Changes With AI
  • The Modern Agent Desktop Needs To Have Five Elements
  • The Modern Agent Desktop Redefines Employee Engagement
  • Recommendations

  • Get Started: Assemble The Building Blocks Of Modern Agent Desktops
  • Supplemental Material
  • Related Research Documents

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