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For Customer Experience Professionals

How To Build The Right Portfolio Of Customer Success Services

Customer Success Management Requires More Than Just A Handful Of Dedicated Success Managers

January 4, 2019

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Why Read This Report

Customer success management (CSM) keeps clients of B2B businesses on the path to renewal. Customer success managers are the clients' guides in this process, but they are merely one component in the portfolio of CSM services that keep clients on the right track. This report outlines the full range of customer success services and shows customer experience (CX) professionals how they can help their businesses develop their own services.

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Table of Contents

  • Customer Success Management Is Built Around Targeted Interventions
  • Customer Success Services Codify Critical Customer Interactions
  • Recommendations

  • CX Pros: Build The Case For Customer Success Services
  • Supplemental Material
  • Related Research Documents

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