Save or Share this Report

For Customer Experience Professionals

How To Build The Right Portfolio Of Customer Success Services

Customer Success Management Requires More Than Just A Handful Of Dedicated Success Managers

January 4, 2019

Primary author headshot

Authors

Why Read This Report

Customer success management (CSM) keeps clients of B2B businesses on the path to renewal. Customer success managers are the clients' guides in this process, but they are merely one component in the portfolio of CSM services that keep clients on the right track. This report outlines the full range of customer success services and shows customer experience (CX) professionals how they can help their businesses develop their own services.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($499 USD).

Purchase

Table of Contents

  • Customer Success Management Is Built Around Targeted Interventions
  • Customer Success Services Codify Critical Customer Interactions
  • Recommendations

  • CX Pros: Build The Case For Customer Success Services
  • Supplemental Material
  • Related Research Documents

Recommended Research