Best Practice Report

How To Develop The Business Case For BPM Projects And BPM Programs

January 18th, 2011
Derek Miers, null
Derek Miers
With contributors:
David D'Silva , Connie Moore

Summary

Developing a BPM business case differs from a traditional IT project because of the continuous improvement approach that BPM introduces. As such, the business case must be developed and enhanced in phases, factoring in iterative development and multiple process versions deployed over time. And developing the business case for a BPM project differs substantially from developing the business case for a broad-based, organization-wide BPM program which is much broader in scope. BPM pros should ensure that the organization has experienced BPM project success before attempting a broader program-level BPM business case.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.