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For Application Development & Delivery Professionals

How To Differentiate With Excellent Mobile Customer Service

November 11, 2016

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Why Read This Report

Mobile is the next battleground to win, serve, and retain customers. Too many companies, however, fail to meet customer expectations for service on mobile devices. This report outlines the key organizational and technical challenges application development and delivery (AD&D) professionals face in approaching mobile as a specialized service channel and recommends how customer service organizations can finally take advantage of mobile to offer better service.

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Table of Contents

  • Mobile Makes Customer Service Challenging
  • Address Three Dimensions To Advance Your Mobile Customer Service
  • Recommendations

  • Kickstart Your Mobile Customer Service
  • Supplemental Material
  • Related Research Documents

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