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For Customer Experience Professionals

How To Hire And Onboard Customer-Centric Employees

November 20, 2013

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Why Read This Report

Companies can become more customer-centric by hiring employees who inherently want to serve customers and then getting them off to the right start. Customer experience (CX) professionals can do this by partnering with their human resources (HR) department and hiring manager colleagues to transform the ways they screen, interview, and onboard new employees. Together they'll need to rewrite job descriptions and careers sections of websites, adopt behavioral interview techniques, and create interview guides that ask candidates the right questions. When new hires start, the team needs to onboard them with the help of training materials that reinforce the organization's customer-centric values.

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Table of Contents

  • Customer-Centric Cultures Drive Customer Experience Success
  • Companies Can Hire And Onboard Customer-Centric Employees
  • RECOMMENDATIONS

  • Start Hiring Customer-Centric Employees Now
  • WHAT IT MEANS

  • Hiring Becomes A CX Differentiator
  • Supplemental Material
  • Related Research Documents

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